WH51 cannot connectUpdated 2 months ago
Please follow the steps below to troubleshoot: 1. Use alkaline batteries (not rechargeable batteries); 2. Is the light always on after installing the batteries (skip 3) or is it blinking every once in a while (skip 4)? 3. If the light is on regularly, please take a video for us to see and provide your order number; 4. If it blinks regularly, please open the sensor id page of the app, enter the sensor id of WH51 and try to connect, if it doesn't work, pls update the gateway firmware and try again, if it still doesn't work, please provide your order number; |